Refund policy

Return & Refund Policy

Last Updated: August 22, 2026

All sales are final after your order has been delivered, except where a refund or replacement is required by applicable law or where the product qualifies under the conditions below.

Mystery Box Purchases

Barrio Kits Mystery Boxes contain randomly selected football merchandise from available inventory.

Because the contents are intentionally random, receiving a jersey that is not your preferred team, club, country, player, season, color, brand, or design is not considered a defect and does not qualify for a refund or exchange.

Product photos and videos displayed on our website, advertisements, or social media show examples of items that may be included. They do not guarantee that you will receive a specific item shown.

Damaged, Defective, or Incorrect Items

A refund or replacement may be provided if:

Your item arrives damaged.
Your item has a significant manufacturing defect.
You receive the wrong size compared with the size you ordered.
You receive a product that materially differs from the type of product advertised.
We make an error when fulfilling your order.

If you believe there is an issue with your order, contact us as soon as possible after delivery.

Please provide your order number and clear photos or videos showing the issue so we can review your claim.

What Does Not Qualify for a Refund

Refunds or exchanges are not provided for:

Not liking the team, club, country, player, season, color, or design received.
Receiving a jersey different from one shown in our promotional photos.
Receiving a product that does not match your personal preferences.
Change of mind.
Incorrect size selection by the customer.
Incorrect customization or information provided by the customer.
Minor differences in color or appearance.
Normal wear and tear.
Damage caused after delivery.
Duplicate or similar items received from multiple mystery boxes, unless a specific product listing guarantees no duplicates.

Preferences

If a mystery box allows customers to submit preferences, such as favorite teams, leagues, countries, or teams to avoid, those preferences are considered requests only unless the product listing specifically states that a preference is guaranteed.

Inventory availability may prevent us from fulfilling a requested preference.