Shipping policy

Shipping Policy

Last Updated: August 22, 2026

Thank you for shopping with Barrio Kits. Please review the following information before placing your order.

Order Processing

Orders may take approximately 5–7 business days to process before shipment.

Processing time includes selecting your mystery item, verifying the requested size, inspecting the product, preparing your order, packaging it, and handing it over to the shipping carrier.

Processing time is separate from shipping and delivery time.

During periods of high order volume, holidays, promotions, product launches, or other unexpected circumstances, processing may take longer.

Shipping & Delivery

Once your order has shipped, estimated delivery generally takes approximately:

7–14 business days

This means your order may take approximately 2–3 weeks total from the date of purchase to delivery.

These timeframes are estimates only and are not guaranteed delivery dates.

Shipping Delays

Delivery may take longer because of circumstances outside of our control, including:

Carrier delays
Customs processing or inspections
International transportation delays
Weather
Holidays
High shipping volumes
Incorrect or incomplete addresses
Failed delivery attempts
Government restrictions
Other transportation or logistics issues

Barrio Kits is not responsible for delays caused by shipping carriers, customs authorities, or other circumstances outside our reasonable control.

An order arriving after the estimated delivery window does not automatically qualify for a refund.

Tracking

Tracking information will be provided when it becomes available.

Please allow time for the carrier's tracking system to update after the package has been handed over to the carrier.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an order has not yet shipped, contact us as soon as possible if you notice an error.

Once an order has shipped, we cannot guarantee that the address can be changed.

If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be resent.

Returned Packages

Packages may be returned because of:

Incorrect or incomplete addresses
Failure to collect the package
Refusal of delivery
Repeated failed delivery attempts
Other circumstances caused by the recipient

If a package is returned to us, we may contact the customer to arrange reshipment.

Additional shipping charges may apply.

Lost Packages

If tracking indicates that a package has been lost or remains in transit significantly beyond the expected delivery period, please contact us so we can investigate with the carrier.

A delayed package is not automatically considered lost.

If the carrier confirms that a package has been lost, we will review the situation and determine the appropriate resolution.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it:

Check around your delivery location.
Check with household members or neighbors.
Contact the shipping carrier.
Contact us if you are still unable to locate the package.

We will make reasonable efforts to assist, but we cannot guarantee refunds or replacements for packages confirmed as delivered by the shipping carrier.